Returns, Replacement & Alteration Policy

Last Updated: August 2026

At Kohinoor Tailor, every garment is prepared with care and attention to quality and fit. As our products are made-to-order, we follow a specific replacement and alteration policy.

Please read the following policy carefully before placing your order.

1. Replacement Policy

We offer a 3-day replacement policy from the date of delivery.

If you receive a product that is:

• Damaged during delivery

• Defective

• Incorrectly delivered

• Different from the product ordered

• Having a manufacturing defect

you must contact us within 3 days of delivery.

To request a replacement, please contact us at:

Email: kohinoortailorkim@gmail.com

Please provide:

• Order number

• Customer name

• Clear photographs/videos of the issue

• Description of the problem

• Make A Video Before Opening Package

Our team will review the request and provide further instructions.

Important

The product must be unused, unwashed and in its original condition, with all original tags, packaging and accessories intact.

Products showing signs of use, washing, alteration by another tailor, damage caused by the customer, stains, perfume/deodorant marks or other customer-related damage may not be eligible for replacement.

2. No Refund Policy

Kohinoor Tailor does not offer refunds for delivered products.

Once an order has been successfully delivered, the order is eligible only for replacement or alteration according to the conditions mentioned in this policy.

Refunds will not be provided for:

• Change of mind

• Incorrect size selected by the customer

• Change in color preference

• Change in style preference

• Personal preference after delivery

• Failure to check the size chart before ordering

Any exception, if applicable under law or due to an incorrect/defective product supplied by Kohinoor Tailor, will be handled after reviewing the specific case.

3. Regular-Size Orders

For products ordered in our standard/regular sizes, we offer replacement only subject to the conditions of this policy.

If the size received is the size ordered and the customer later feels that a different size would be more suitable, replacement may be requested within 3 days, subject to availability and approval by Kohinoor Tailor.

Customers are strongly advised to check our size chart carefully before placing an order.

Regular-size orders are not eligible for refunds.

4. Custom Measurement Orders

Products made according to customer-provided measurements are specially prepared for that individual customer.

Because these garments are personalized, custom-measurement orders are not eligible for replacement or refund due to fit preference or measurement issues.

However, if the garment requires a reasonable fit correction based on the measurements provided to us, Kohinoor Tailor may provide an alteration service.

Custom Measurement Alteration

If you receive a custom-measurement garment and believe an alteration is required:

1. Contact us within 3 days of delivery.

2. Provide your order number and details of the fitting issue.

3. Share photographs or other information requested by our team.

4. Our tailoring team will review the issue.

5. If approved, we will provide instructions for the alteration process.

Alterations are intended to improve the fit based on the measurements provided at the time of ordering.

Alterations do not include changes to the original design, fabric, color, style or customer preferences after production.

Custom-measurement garments are not eligible for refunds.

5. Products Not Eligible for Replacement

A product may not be eligible for replacement if:

• The replacement request is made after 3 days from delivery.

• The product has been worn, washed or used.

• The product has been damaged by the customer.

• The product has been altered by another tailor.

• The product has stains, odors, perfume/deodorant marks or other signs of use.

• Original tags or packaging are missing where applicable.

• The issue is caused by incorrect care or washing.

• The customer selected the wrong size after failing to follow the provided size chart.

• The customer changes their mind about the product.

• The garment was made according to customer-provided measurements and the customer simply prefers a different fit.

6. Wrong or Damaged Product

If you receive a product that is damaged, defective or different from what you ordered, please contact Kohinoor Tailor within 3 days of delivery.

We may request photographs or videos to verify the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate replacement or other resolution as determined by Kohinoor Tailor.

Please do not send the product back before receiving instructions from our team.

7. Return/Replacement Shipping

For an approved replacement or alteration, Kohinoor Tailor will provide instructions regarding shipping.

If the issue is confirmed to have been caused by an incorrect, defective or damaged product supplied by Kohinoor Tailor, we will determine the appropriate shipping arrangement.

For customer-requested size changes or other situations that are not due to an error or defect by Kohinoor Tailor, applicable shipping and alteration charges may be the customer's responsibility.

8. Order Cancellation

Because many Kohinoor Tailor products are made-to-order, orders may enter production shortly after confirmation.

If you wish to cancel an order, please contact us as soon as possible.

Once production or tailoring has started, cancellation may not be possible.

Custom-measurement and personalized orders may not be cancellable once production has started.

9. Delivery Inspection

We recommend that customers inspect their package and garment as soon as it is delivered.

If you notice visible damage to the package or product, please take photographs/videos and contact us immediately.

Any replacement request must be submitted within the 3-day replacement period.

10. How to Request a Replacement or Alteration

Please contact us at:

Email: kohinoortailorkim@gmail.com

Include:

• Full name

• Order number

• Product name

• Date of delivery

• Reason for replacement/alteration

• Photos/videos showing the issue

Our team will review your request and respond with the next steps.

11. Contact Information

Kohinoor Tailor

Address:
G1 Patel Square,
Kim Station Road,
Surat, Gujarat – 394110, India

Email:
kohinoortailorkim@gmail.com

Or Massage on WhatsApp

For any questions regarding replacements, alterations, sizing or orders, please contact our customer support team.

Important Notice

By placing an order with Kohinoor Tailor, customers acknowledge that they have reviewed the applicable product information, size chart and this Replacement & Alteration Policy.

Kohinoor Tailor reserves the right to review each replacement or alteration request individually and determine eligibility based on the conditions of this policy.

This policy is intended to clearly explain our standard business process and does not limit any rights or remedies that may be available to customers under applicable Indian consumer protection laws.