Privacy Policy

Last Updated: August 9, 2026

At Kohinoor Tailor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

Personal Information

• Full name

• Mobile/phone number

• Email address

• Billing and shipping address

• City, state, and PIN code

• Account login information

• Order and purchase history

Tailoring & Measurement Information

For customized or tailored products, we may collect information such as:

• Shirt measurements

• Trouser/pant measurements

• Suit measurements

• Kurta or Sherwani measurements

• Other measurements or fitting preferences provided by you

Payment Information

Payments may be processed through third-party payment providers. We generally do not store your complete debit card, credit card, UPI, or banking credentials on our servers.

Technical Information

When you use our website, certain information may automatically be collected, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Website usage information

• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Provide customized tailoring services

• Process payments and refunds

• Contact you regarding your orders

• Provide customer support

• Manage your account

• Improve our products and services

• Improve website performance and user experience

• Send order updates and important service communications

• Send promotional offers, discounts, and marketing communications where permitted

• Prevent fraud, unauthorized transactions, and misuse of our website

• Comply with applicable laws and legal requirements

3. Custom Measurements

If you provide body measurements for customized products, we use this information solely for purposes related to fulfilling your tailoring order and providing the requested fit or customization.

You are responsible for ensuring that measurements submitted through the website are accurate.

We may retain measurement information as reasonably necessary to process your order and provide customer service or repeat-order functionality, subject to applicable law.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember shopping cart items

• Maintain login sessions

• Understand website traffic

• Improve website functionality

• Remember preferences

• Support advertising and marketing activities

You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to provide our services, including:

• Payment processors

• Shipping and courier partners

• Website hosting providers

• E-commerce and technology service providers

• Analytics and advertising providers

• Customer support or communication services

• Government authorities or law-enforcement agencies where legally required

These third parties may only receive information necessary to perform their services or as required by law.

6. Payment Security

Payments made through our website may be processed by third-party payment gateways.

Kohinoor Tailor does not normally have access to or store your complete payment card details. Payment providers process payment information according to their own privacy and security policies.

We recommend that you never share your OTP, PIN, CVV, password, or banking credentials with anyone claiming to represent Kohinoor Tailor.

7. Order and Shipping Information

To deliver your order, we may provide necessary information such as your:

• Name

• Phone number

• Delivery address

• Order details

to our shipping and logistics partners.

This information is used for delivery, tracking, customer communication, and related services.

8. Marketing Communications

If you have provided your contact details and permitted marketing communications, we may contact you regarding:

• New products

• Offers and discounts

• Special collections

• Sales and promotions

• Tailoring services

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in applicable marketing communications.

Please note that you may still receive essential communications relating to your orders or account.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Completing orders

• Providing customer service

• Maintaining business records

• Resolving disputes

• Preventing fraud

• Complying with legal, tax, accounting, or regulatory obligations

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Your Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Ask questions about how your information is processed

To make a privacy-related request, please contact us using the contact details provided below.

12. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Kohinoor Tailor is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Kohinoor Tailor

We will make reasonable efforts to respond to privacy-related requests within a reasonable period.

© 2026 Kohinoor Tailor. All Rights Reserved.